With every bit of human knowledge (and what we’ll politely call lack thereof) available from a typed query or “hey, Siri,” it’s easy to think the need for experts to help us with our problems is now behind us. But anyone who’s followed a recipe to the letter only to come out with something inedible knows better than to depend entirely on the internet to solve their IT problems!
That’s why local IT pros still matter, especially for business owners!
Time Is On My Side
When a problem is simple, an online tutorial may be just what you need to get from point A to point B. But IT problems are notoriously complex!
Taking the time to watch an entire video to solve your computer malfunction only to find it didn’t work can be very frustrating! Worse, it takes up time that you could better spend doing your job.
IT companies solve IT problems more efficiently because we’ve seen it all, and when something doesn’t work, we’re more likely to know why it’s not working.
Getting to Know You
Having a local IT company on your side can be especially effective in solving your IT problems quickly and efficiently. Besides the fact that we can get there more quickly and you don’t have to rely on mailing something to get an answer, we also have the relationship factor.
Relationships still matter in business. No matter how fast the world moves, RCI continues to care about our customers, and we’re proud to have relationships that have lasted decades.
But even past the warm and fuzzies, there’s a business advantage to having a company that already knows you solve your IT problems. When we know you, we know your habits, business, and equipment. That means we can also better predict why something isn’t working and get it working well again.
All Day and All of the Night
Here’s another reason you should stick with local IT service from a reputable company – they’re there for you during an emergency. While RCI doesn’t want to get a phone call at 4 am because something is rattling in your mouse, we do have a 24-hour emergency line available for serious IT problems.
We know that people work different hours, and when everything depends on IT, an IT problem can grind your business to a halt. So we’re available when you need us.
Moving Fast
A video that’s gained enough recognition to appear in your feed has likely been on the internet for several months or much longer. Why does that matter?
Tech moves fast. A couple of years ago, no one was talking about AI as an integrated piece of business life (except in the future tense). So, that video that solved a tech problem when it was made might not solve your IT problems today!
On the other hand, IT professionals are always learning. We have to stay updated on the current technology trends to continue to best serve our clients.
You Can’t Always Get What You Want
One of the best reasons not to try to troubleshoot your own IT problems if you’re not an IT expert is that you’ll never find something if you’re not already searching for it. What do I mean by that? Any IT company worth their salt isn’t just reactive; they’re proactive.
When you hire a company like RCI to handle your company’s IT needs, we’re not just going to show up and fix the things that you already know are broken. We’re going to warn you about potential problems that may be lurking just around the corner.
We’ll supply you (or at least recommend) preventative measures to protect your vital IT assets, keep your information safe, and save you money in the long run.
Pieces That Fit Together
Perhaps the best reason to get a dedicated IT company to help you with your IT problems is that the local IT company that works with you to create your network, telephone, and security solutions will also understand how each piece of your IT suite works with each other. That’s something you’ll never get in a YouTube video.
It’s also something you won’t find if you get different companies to service each of your various IT needs, which is a good argument for hiring the same company to build and service all of your IT needs.
What IT Problems? – Happy Together
No matter your IT problems, chances are that RCI has already seen them. In our almost five decades in business, we’ve seen the IT industry become the IT industry, and we’ve helped our clients grow into each change in the IT landscape. Let us help you with all of your IT needs!
