Virtually everyone who’s reading this today can’t imagine a world without video. The only exceptions may be folks who spent their earliest years somewhere without technology, but video has been around for the rest of us as long as we’ve had self-awareness. Given that, since that time, it has changed leading to IP surveillance and […]
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Why IT Experience Matters, Even in New Year – 2025
Happy New Year! This month, we rang in another new year, the 49th since RCI has been in business! After all this time, is anything really new? Well, in the technology world, the answer to that question is always yes. But likewise, one thing that never changes is that IT experience matters. In an ever-changing […]
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Solving and Preventing Your IT Problems
With every bit of human knowledge (and what we’ll politely call lack thereof) available from a typed query or “hey, Siri,” it’s easy to think the need for experts to help us with our problems is now behind us. But anyone who’s followed a recipe to the letter only to come out with something inedible […]
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What the Heck Does “IT Services Mean,” Anyway?
As an active business since 1977, RCI has been an IT company since before the term “IT services” existed. We’ve seen 50 years of growth and changes in the field, perhaps best known for high-speed growth and changes. So, though we have a pretty good idea of what IT services mean, we understand why not […]
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4 Advanced Call Center Features
There’s a decent possibility you or someone you know works or has worked at a call center. That’s partly because the definition of a call center has changed, and with it, so have advanced call center features, including ones you may not realize are already part of your IP phone system! What Is a Call […]
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