Call Logging We’ve all been there. You hang up with a customer and say, “Gee, I wish I recorded that.” Maybe things went poorly. Maybe you’re having a difficult time remembering a date, time, or name. Maybe you need a coworker or supervisor to weigh in on something and you don’t want to get it […]
Continue readingAuthor Archive: Anthony Giorgetti
Choosing An IT Company the Right Way: 4 Key Questions
Choosing an IT Company Good help is hard to find… Its hard to find companies that will take good care of you. That’s true whether you’re selecting a pediatrician for your child, your regular lunch spot or a service provider for your business. But when it comes to a major purchase that will remain in […]
Continue readingIs Safety Really Number 1? Safe Workplace Technology
Safety First? Well, not always it seems… Safe Workplace Technology The old adage “Safety First” is a good one to live by. But at work, sometimes safety can take a back seat to profit or efficiency. It’s not alway deliberate negligence (to coin an oxymoron). Sometimes in the rush to do the second through […]
Continue readingThe Magnificent 7 Business Telephone Users You Meet in… Business
The 7 Business Telephone Users RCI has been in business providing and servicing telephone equipment in the greater Roanoke Valley, Southwest and Central Virginia for over 40 years. When you’ve been in business that long you come to know customer needs. Every business telephone user is different but you come to notice patterns. Certain industries […]
Continue readingCan You Name 1 Time You Loved Being on Hold?
Waiting On Hold On the Telephone The Blog Will Be With You In a Moment We Care About Your Readership Don’t you love being put on hold? The music? The uncertainty? Maybe even the dead air? The modern world is one of instant gratification. If you need an answer, you google it. Want to hear […]
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