Yes We Have No Toshiba What Do I Do with My Toshiba Telephone System? What happens when a manufacturer goes out of business? Not long ago, Toshiba was the best manufacturer of telephones. It was known even by other manufacturers as being the standard in rock solid equipment. In fact it was so head […]
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Surveillance Prevents Theft
Honey I Shrunk the Inventory Some Sobering Statistics Let’s begin with answering a question. What is shrinkage? Hold your snickers, Seinfeld fans. In this case, we are talking about inventory loss. Shrinkage has many causes from poor record keeping, loss and damage to the focus of this particular blog post – theft. According to […]
Continue readingMost Important Technology Factor
Relationships Matter More Than Equipment You may be surprised to be told while reading a technology blog that technology is actually of secondary importance when making technology decisions. Certainly you want technology that is dependable, modern and useful. Ideally you’ll have technology that is cutting edge and maybe even fun. My last 3 blog […]
Continue readingPhone System Features That Measure and Improve Your Customer Service
Your Service is Your Product How do you know if your employees are doing a good job with customers? We spent the last two blog posts talking about ways a phone system can add or subtract from a customer experience. But the most important factor in whether your customers are happy with your company or […]
Continue readingThree Telephone Features That Add Value to Your Customer Experience
Pluses and Minuses: Part 2 When a customer calls in to speak to someone at your company, it’s a lot easier to give them a bad experience than a good one. Over the course of a phone call, there are many opportunities to ruin a customer experience or keep it on track: Customer service plays […]
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