Internet Telephone Service The internet is ubiquitous to modern life. It seems like a hundred years ago when we had to sit in front of a desktop and wait as the modem dialed up. Now internet is in nearly every business, school and home. It’s high speed internet and goes over fiber and wireless, […]
Continue readingAuthor Archive: Anthony Giorgetti
3 Easy Rules for Legal Call Recording
It’s Easy To Stay Legal Back in October, I posted a provocatively titled blog about call recording, Virginia is a One Party State. While that explained the legality of call recording in Virginia, and the country in general, there are still questions that people have had. Call recording is a very beneficial feature that can […]
Continue reading6 Essential Phone System Features That Used to Be Expensive
Affordable, Productivity-Enhancing Features When RCI started in the late 70s, we were a custom-engineering firm that designed equipment to allow telephone systems to do things they weren’t built to do. Over time, as telephone systems became more sophisticated, we shifted into the sales and service of telephone systems and other technology because phone […]
Continue readingWhat is Managed IT?
You Can’t Afford Not to Have Managed IT One phrase that has become ubiquitous in the last few years is managed IT services. You’ve probably heard it. You may have some idea what it means. You may also have some questions. Managed IT services can mean a lot of things. The website tech terms […]
Continue readingCustomer Service Matters
Customer Service Doesn’t Have to Be a Misnomer Let’s talk about customer service. My department is customer relations. That’s what I do – relate to customers. I’m in a technical field but what I really do is talk to people. Sometimes I’m amazed by how many people in how many fields don’t take the time […]
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