Blog

The Best Time to Replace a Phone System is Now

An Ounce of Prevention… You’ve surely heard the phrase “an ounce of prevention is worth a pound of cure.” You may even know who originally said it. It’s been used in many scenarios and environments since it’s original inception and it generalized out well. The phrase is certainly relevant to our area of expertise – …

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4 Reasons We’re at Our Busiest

The Best Time to Save Money on Equipment Is it really the most wonderful time of the year? Well, reasonable people can disagree on that. But for RCI and others in our line of work, it often is at least one of the busiest. Why is year end so busy? We haven’t done a formal …

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Telephones: The Original Disruptive Technology

Out of the Mouths of Centurions       In November 2014, the Roanoke Times published an article by reporter Zach Krizer about Centurion resident of Wirtz, Virginia Rosa Beckner. The article was written to commemorate her supercentenarian birthday. She turned 111 on November 11, 2014 or 11/11. In the article, Mrs. Beckner talked about …

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Happy Thanksgiving

We’re Thankful for 40 Years Doing Business With You     This Thursday, we get together with family and friends to celebrate. RCI will be closed but not far from our mind at our tables. It will be among the many things we’re thankful for this year. Thanksgiving is a uniquely American Holiday. The beautiful …

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Meet the Best and Most Affordable Telephone System

ESI – A Love Story We spend most of our time in this blog giving general technology advice. Today we’d take some time to introduce you to our telephony manufacturer-partner, ESI. ESI, (Estech Systems Inc.) is a 30 year old telephony company based out of Plano, Texas. RCI was first introduced to ESI in 2017. …

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A Classic Story Retold

Find A Telephony Provider who Provides Equipment and Service There’s an often told story. It goes back through many cultures into folklore of various countries and has been retold in modern times through various television episodes. It goes like this:Your protagonist needs something. The protagonist goes to a person to get that thing. Then the …

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The Importance of Structured Cabling Infrastructure

Your Network’s Backbone We’ve seen some bad cabling. Often we’re brought in to clean up somebody else’s shoddy job. While we’re happy to help you, we’d rather give you a good cabling job from the start. RCI has been doing quality cabling for almost 40 years. And while you might think it’s a simple task …

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Does Your Technology Work for You?

Telephone Systems and Computers Should be Easy to Use Did you ever get a new product that comes with an instruction manual the size of a novel? Or have your computer tell you that it will shut down in 30 seconds to update so finish up what you’re doing? Did you ever have to buy …

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You’ll Have to Buy a New One…

Good Service is the Key to Keeping a Good Product Longevity is one of the most important considerations in every business purchase. A phone system is an investment. Like central air, cabling or electrical infrastructure it’s not something you want to have to replace every few years. It’s better to get one that has what …

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Virginia is a One Party State

How Can Call Recording Help You? It being election season, it’s inevitable that this time of year we will be hearing a lot of buzz words describing states – red state, blue state, purple state, swing state, and somewhat less frequently during mid-term years, bellwether state. But for all of Virginia’s current status as a …

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Should I Go VOIP?

Should I get an IP or Hosted phone system? So you’re wondering whether you should get a VOIP telephone system. You say you’re also considering cloud-based? You’re wondering if either one is the right choice for you? Well, you’ve come to the right place. You see RCI sells those and traditional digital so we have …

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Telephone Infrastructure

  With Hurricane Florence affecting Virginia and the Carolinas, infrastructure has been on the minds of many of us. This got us thinking about landlines and their future. A number of years ago some phone lines went down in my neighborhood. One of my neighbors called the phone company. The phone company couldn’t get out …

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Cloud FAQ

There are a lot of words in our field that aren’t well known outside of it. In any field, professionals have  a tendency to throw around words and sometimes not realize that not everyone know what they’re talking about. Below are several frequently asked questions about the cloud. In the comments, let us know what …

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Cheapness vs. Value

All Things Considered ran a story on on February 19. 2014 about the fastest growing and most hated airline in the country – Spirit Airlines. In Consumer Report’s customer satisfaction surveys, Spirit Airlines finished last with some of the worst rating of any company they’d ever reported on. So why is it the fastest growing …

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SIP Trunks

SIP trunk is one of the IT terms that doesn’t seem to have quite made it into general circulation yet. SIP trunks are the highway IP systems use to transport their phone traffic. You can think of a SIP trunk as a virtual phone line that travels over the internet. RCI provides SIP trunks as …

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VOIP FAQ

We get a lot of questions about what VOIP actually is. A lot of times people put a spin on it. You’ll love it. You’ll hate it. It makes everything better. It’s the end of the world. Below, you will find our unvarnished answers to the questions we most frequently hear. What is VOIP? VOIP …

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Intro

RCI is an established business technology company with thousands of customers and almost 40 years of experience. We work in telecommunications, surveillance, servers and networks, cabling and customized solutions. With all that work under our belts we thought is was time to share some insights here on the web. In the next several months we …

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