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Covid Solutions in the New Normal

How We Can Help You Stay Safe Is your company checking temperatures? Do you wish it was? What about masks? A few days ago some grown men were yelling at a teenage girl outside Target for stating the store policy was to wear masks and offering free ones. Not a fun situation to be in. …

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4 Reasons to Upgrade Now (and Cut Costs)

Turn, Turn, Turn Everything is cyclical. Life, fashion, health, nature, seasons and business. You may have heard in a religious text or a 60s pop song that “to everything there is a season.” We’re curently taking an ironic turn (turn, turn) as while nature is entering it’s spring, the economy has just entered a winter …

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Telecommuting

Thinking About Telework? For years now, employers and employees have been touting the benefits of telework. In fact in the past decade telecommuting has gone up over 90 percent! Telework has been an upward trend in the last decade for many reasons – happier employees, saving money for companies, lowering company’s carbon footprints and family …

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5 Surveillance Myths Debunked

Surveillance Myths   We all face anxiety from time to time…or all the time. Anxiety comes from the unknown and unknowable. As a business person, you may have anxiety over profits, employee retention, marketing or something particular to your own business. One place many business owners or managers face stress is security. But it’s one …

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We Still Sell Digital Phone Systems

It’s Alright to Be Old School!   There’s a certain kind of client. You know the type. Perhaps you are one. Someone who listens to old time rock n’roll or classic country on vinyl. Someone who prefers Pacman to Call of Duty. The type of client who has a car with an antique license plate. …

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10 Technology Trends from the Last Decade

Happy New Year! Here we are at the end of not just another year, but a whole other decade! The good news? We can all finally agree on a shorthand term for our current decade. No more saying  teens ,twenty tens, or twenty teens. The zeroes and aughts are also a distant memory. Now? We’re …

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Why Cell Phones Can’t Cut It for Your Business

Why Can’t I Just Use My Cell Phone?     Although the first mobile phone available to the public was released by Motorola in 1973, they first gained notice in the United Stated in the 1980s and didn’t really take off in popularity until the 1990s. Since then, predictors have proclaimed the death of the …

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Background Music On Hold and In Person

Silence Isn’t Always Golden I used to be in radio. I wasn’t a DJ though. I helped produce a show that gave parents help in raising their children. Though I would pick out the bumper music (the music that plays in or out at the end of a clip)  the truth is, my current work …

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3 Ways You Shouldn’t Try to Save On Your Tech Budget

1 Life Lesson from 2 Dentists A dentist I know once had a patient who superglued his crown onto his tooth. He wanted to save to some money. How do you think that worked out? A decade or so ago give or take another, John Whitcomb got a call from a different dentist having an …

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A Short Story From the RCI Archives

I heard an old, old story.   Once upon a time… Everyone loves a little story here and there. We make sense of life through stories. We share them when we want to get a point across or lighten the mood. We read them to pass the time. With RCI having been in business for …

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Lower Your Phone Bill. Eat Cupcakes.

Cupcakes are Coming… If you’ve been following RCI’s social media accounts lately, you’d be forgiven for wondering if we were going into the baking business. You’d have found pictures and phrases like the one above. Perhaps disappointingly we have not gone into selling sweets full time. But we do have some equally good news for …

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3 Ways Your Phones Are Losing You Money and How to Stop It

Have you counted the cost? Should I phone a friend or walk away with the money? Your telephone system is an integral part of your business, but so are your finances. A business shouldn’t have to choose between the two. Unfortunately, many have been put in such a situation for a wide variety of reasons. …

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We Still Service Toshiba Telephone Systems

Yes We Have No Toshiba   What happens when a manufacturer goes out of business? Not long ago, Toshiba was the best manufacturer of telephones. It was known even by other manufacturers as being the standard in rock solid equipment. In fact it was so head and shoulders above the competition that John Whitcomb, founder …

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The Importance of Effective Communication in Your Business

Can you hear me now? Effective communication is undoubtedly an important part of everyday life, especially in a business setting. Some would refer to the ability to communicate as an art in itself. One must do so in a way that gets all information across, leaves no uncertainty, and makes for no wasted time. When …

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Surveillance Prevents Theft

Honey I Shrunk the Inventory   Some Sobering Statistics Let’s begin with answering a question. What is shrinkage? Hold your snickers, Seinfeld fans. In this case, we are talking about inventory loss. Shrinkage has many causes from poor record keeping, loss and damage to the focus of this particular blog post – theft. According to …

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Most Important Technology Factor

Relationships Matter More Than Equipment   You may be surprised to be told while reading a technology blog that technology is actually of secondary importance when making technology decisions. Certainly you want technology that is dependable, modern and useful. Ideally you’ll have technology that is cutting edge and maybe even fun. My last 3 blog …

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Phone System Features That Measure and Improve Your Customer Service

Your Service is Your Product How do you know if your employees are doing a good job with customers? We spent the last two blog posts talking about ways a phone system can add or subtract from a customer experience. But the most important factor in whether your customers are happy with your company or …

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Three Telephone Features That Add Value to Your Customer Experience

Pluses and Minuses: Part 2 When a customer calls in to speak to someone at your company, it’s a lot easier to give them a bad experience than a good one. Over the course of a phone call, there are many opportunities to ruin a customer experience or keep it on track: Customer service plays …

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Is Your Telephone System a Plus or a Minus?

Making Sure Your Phone System Enhances Your Client Experience When you run a business, or any part of a business, you know that your customers are your most important asset. You also know that every choice you make is either a plus or minus for your customers. Every decision makes you more or less likely …

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All Your SIP Trunk Questions Answered

Internet Telephone Service   The internet is ubiquitous to modern life. It seems like a hundred years ago when we had to sit in front of a desktop and wait as the modem dialed up. Now internet is in nearly every business, school and home. It’s high speed internet and goes over fiber and wireless, …

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3 Easy Rules for Legal Call Recording

It’s Easy To Stay Legal Back in October, I posted a provocatively titled blog about call recording, Virginia is a One Party State. While that explained the legality of call recording in Virginia, and the country in general, there are still questions that people have had. Call recording is a very beneficial feature that can …

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6 Essential Phone System Features That Used to Be Expensive

Affordable, Productivity-Enhancing Features     When RCI started in the late 70s, we were a custom-engineering firm that designed equipment to allow telephone systems to do things they weren’t built to do. Over time, as telephone systems became more sophisticated, we shifted into the sales and service of telephone systems and other technology because phone …

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What is Managed IT?

You Can’t Afford Not to Have Managed IT   One phrase that has become ubiquitous in the last few years is managed IT services. You’ve probably heard it. You may have some idea what it means. You may also have some questions. Managed IT services can mean a lot of things. The website tech terms …

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Customer Service Matters

Customer Service Doesn’t Have to Be a Misnomer Let’s talk about customer service. My department is customer relations. That’s what I do – relate to customers. I’m in a technical field but what I really do is talk to people. Sometimes I’m amazed by how many people in how many fields don’t take the time …

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The Best Time to Replace a Phone System is Now

An Ounce of Prevention… You’ve surely heard the phrase “an ounce of prevention is worth a pound of cure.” You may even know who originally said it. It’s been used in many scenarios and environments since it’s original inception and it generalized out well. The phrase is certainly relevant to our area of expertise – …

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4 Reasons We’re at Our Busiest

The Best Time to Save Money on Equipment Is it really the most wonderful time of the year? Well, reasonable people can disagree on that. But for RCI and others in our line of work, it often is at least one of the busiest. Why is year end so busy? We haven’t done a formal …

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Telephones: The Original Disruptive Technology

Out of the Mouths of Centurions       In November 2014, the Roanoke Times published an article by reporter Zach Krizer about Centurion resident of Wirtz, Virginia Rosa Beckner. The article was written to commemorate her supercentenarian birthday. She turned 111 on November 11, 2014 or 11/11. In the article, Mrs. Beckner talked about …

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Happy Thanksgiving

We’re Thankful for 40 Years Doing Business With You     This Thursday, we get together with family and friends to celebrate. RCI will be closed but not far from our minds at our tables. It will be among the many things we’re thankful for this year. Thanksgiving is a uniquely American Holiday. The beautiful …

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Meet the Best and Most Affordable Telephone System

ESI – A Love Story We spend most of our time in this blog giving general technology advice. Today we’d take some time to introduce you to our telephony manufacturer-partner, ESI. ESI, (Estech Systems Inc.) is a 30 year old telephony company based out of Plano, Texas. RCI was first introduced to ESI in 2017. …

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A Classic Story Retold

Find A Telephony Provider who Provides Equipment and Service There’s an often told story. It goes back through many cultures into folklore of various countries and has been retold in modern times through various television episodes. It goes like this:Your protagonist needs something. The protagonist goes to a person to get that thing. Then the …

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The Importance of Structured Cabling Infrastructure

Your Network’s Backbone We’ve seen some bad cabling. Often we’re brought in to clean up somebody else’s shoddy job. While we’re happy to help you, we’d rather give you a good cabling job from the start. RCI has been doing quality cabling for almost 40 years. And while you might think it’s a simple task …

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Does Your Technology Work for You?

Telephone Systems and Computers Should be Easy to Use Did you ever get a new product that comes with an instruction manual the size of a novel? Or have your computer tell you that it will shut down in 30 seconds to update so finish up what you’re doing? Did you ever have to buy …

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You’ll Have to Buy a New One…

Good Service is the Key to Keeping a Good Product Longevity is one of the most important considerations in every business purchase. A phone system is an investment. Like central air, cabling or electrical infrastructure it’s not something you want to have to replace every few years. It’s better to get one that has what …

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Virginia is a One Party State

How Can Call Recording Help You? It being election season, it’s inevitable that this time of year we will be hearing a lot of buzz words describing states – red state, blue state, purple state, swing state, and somewhat less frequently during mid-term years, bellwether state. But for all of Virginia’s current status as a …

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Should I Go VOIP?

Should I get an IP or Hosted phone system? So you’re wondering whether you should get a VOIP telephone system. You say you’re also considering cloud-based? You’re wondering if either one is the right choice for you? Well, you’ve come to the right place. You see RCI sells those and traditional digital so we have …

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Telephone Infrastructure

  With Hurricane Florence affecting Virginia and the Carolinas, infrastructure has been on the minds of many of us. This got us thinking about landlines and their future. A number of years ago some phone lines went down in my neighborhood. One of my neighbors called the phone company. The phone company couldn’t get out …

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Cloud FAQ

There are a lot of words in our field that aren’t well known outside of it. In any field, professionals have  a tendency to throw around words and sometimes not realize that not everyone know what they’re talking about. Below are several frequently asked questions about the cloud. In the comments, let us know what …

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Cheapness vs. Value

All Things Considered ran a story on on February 19. 2014 about the fastest growing and most hated airline in the country – Spirit Airlines. In Consumer Report’s customer satisfaction surveys, Spirit Airlines finished last with some of the worst rating of any company they’d ever reported on. So why is it the fastest growing …

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SIP Trunks

SIP trunk is one of the IT terms that doesn’t seem to have quite made it into general circulation yet. SIP trunks are the highway IP systems use to transport their phone traffic. You can think of a SIP trunk as a virtual phone line that travels over the internet. RCI provides SIP trunks as …

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VOIP FAQ

We get a lot of questions about what VOIP actually is. A lot of times people put a spin on it. You’ll love it. You’ll hate it. It makes everything better. It’s the end of the world. Below, you will find our unvarnished answers to the questions we most frequently hear. What is VOIP? VOIP …

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Intro

RCI is an established business technology company with thousands of customers and almost 40 years of experience. We work in telecommunications, surveillance, servers and networks, cabling and customized solutions. With all that work under our belts we thought is was time to share some insights here on the web. In the next several months we …

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