There’s a decent possibility you or someone you know works or has worked at a call center. That’s partly because the definition of a call center has changed, and with it, so have advanced call center features, including ones you may not realize are already part of your IP phone system! What Is a Call […]
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Evolution: 5 Modern Business Phone Features
You don’t have to look far to see that phones have come a long way! And you may be thinking that we’re referring to smartphones, but it applies for business phone systems as well! Many of the modern business phone features were considered cutting edge not long ago. Often times they were features you would […]
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Phones for Field Technicians
At RCI, during our busiest weeks, our office is mostly empty. The techs are in the field installing cameras and telephone systems, reprogramming phones for new users, running cable, or giving IT support to the people who need it where they need it. So, we deeply understand the need for phones for field technicians. As […]
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How Can My Smart Phone Integrate with My VOIP Telephone System
What do a VOIP telephone system and a cell phone have in common? Besides each being a technology we use to make phone calls, they are both based on technology that was new a couple of decades ago, and both have come a long way. But where one is familiar to virtually everyone, the other, […]
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Getting the Technology You Need (without What You Don’t)
Getting the Technology You Need (and Avoiding Killer Robots, etc.) Science fiction has an entire (arguably dominant) subgenre of stories about technology that has gone too far. Think Terminator, Blade Runner and most recently, Severance. Severance follows the story of employees at a fictional corporation who have had their work self “severed” from their home […]
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