It’s Alright to Be Old School! There’s a certain kind of client. You know the type. Perhaps you are one. Someone who listens to old time rock n’roll or classic country on vinyl. Someone who prefers Pacman to Call of Duty. The type of client who has a car with an antique license plate. […]
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Phone System Features That Measure and Improve Your Customer Service
Your Service is Your Product How do you know if your employees are doing a good job with customers? We spent the last two blog posts talking about ways a phone system can add or subtract from a customer experience. But the most important factor in whether your customers are happy with your company or […]
Continue readingThree Telephone Features That Add Value to Your Customer Experience
Pluses and Minuses: Part 2 When a customer calls in to speak to someone at your company, it’s a lot easier to give them a bad experience than a good one. Over the course of a phone call, there are many opportunities to ruin a customer experience or keep it on track: Customer service plays […]
Continue reading3 Easy Rules for Legal Call Recording
It’s Easy To Stay Legal Back in October, I posted a provocatively titled blog about call recording, Virginia is a One Party State. While that explained the legality of call recording in Virginia, and the country in general, there are still questions that people have had. Call recording is a very beneficial feature that can […]
Continue readingVirginia is a One Party State
How Can Call Recording Help You? It being election season, it’s inevitable that this time of year we will be hearing a lot of buzz words describing states – red state, blue state, purple state, swing state, and somewhat less frequently during mid-term years, bellwether state. But for all of Virginia’s current status as a […]
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