Your Service is Your Product How do you know if your employees are doing a good job with customers? We spent the last two blog posts talking about ways a phone system can add or subtract from a customer experience. But the most important factor in whether your customers are happy with your company or […]
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Three Telephone Features That Add Value to Your Customer Experience
Pluses and Minuses: Part 2 When a customer calls in to speak to someone at your company, it’s a lot easier to give them a bad experience than a good one. Over the course of a phone call, there are many opportunities to ruin a customer experience or keep it on track: Customer service plays […]
Continue readingIs Your Telephone System a Plus or a Minus?
Making Sure Your Phone System Enhances Your Client Experience When you run a business, or any part of a business, you know that your customers are your most important asset. You also know that every choice you make is either a plus or minus for your customers. Every decision makes you more or less likely […]
Continue readingAll Your SIP Trunk Questions Answered
Internet Telephone Service The internet is ubiquitous to modern life. It seems like a hundred years ago when we had to sit in front of a desktop and wait as the modem dialed up. Now internet is in nearly every business, school and home. It’s high speed internet and goes over fiber and wireless, […]
Continue reading3 Easy Rules for Legal Call Recording
It’s Easy To Stay Legal Back in October, I posted a provocatively titled blog about call recording, Virginia is a One Party State. While that explained the legality of call recording in Virginia, and the country in general, there are still questions that people have had. Call recording is a very beneficial feature that can […]
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